This is a global team in multi-located sites which service the adherence to the overall Barclays Change Management standard. The team has a certain amount of Business specific knowledge which helps to manage and coordinate market driven events including Change Freeze Management, Heightened Awareness per Business Unit. This includes identifying process improvement, following up on KRI breaches, and ensuring that the data is shared back with the stakeholder communities.
What will you be doing?
* Ensure overall adherence to the Change Standards within a Business Unit. * Provide guidance and advice about the Change Management process to the local change community. * Drive improvements to local Change Management operations and raise process improvement opportunities with the Operational Process Owner. * Perform proactive change data quality samplings and educate change assignees according to the Change Standards. * Implement process improvements to meet a satisfactory or mature rating for Change Management KPI, KRIs and Monthly Scorecard Change Control Validations. * Conduct process improvement working groups and deep dive sessions with stakeholders in order to identify common themes, patterns. * Active coordination of Change Freezes, Heightened Awareness and Business Events impacting Business Units. * Conduct monthly governance meetings with stakeholders, record minutes, and follow-up on actions including service improvement plans.
What we're looking for:
* Bachelor's Degree * 3 years of Service Management experience (preferably Change Management) * 2 years of experience with Service Now * 3 years in ITIL v3 Foundation
Skills that will help you in the role:
* 2 years of experience in the markets or credit card domain. * Hosting large advisory board calls. * Experience of working in a regulated environment. * Understanding of IT infrastructure and its underlying components (Networks, Unix, Windows etc.)
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you'll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
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