Desktop Support Analyst - A

Employment Type

: Full-Time


: Information Technology

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At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Contract to Hire Opportunity We are currently in the market for a dependable and confident Tech Support Analyst to provide quality support for computers and computer-related equipment and components. Candidates must have A certification and a positive attitude Major Job Duties: Test, image, and clean PCs, laptops, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals Set up, configure, and add all hardware Assist Corporate Deskside Support Technicians with large IMACs Assure that all tickets requiring follow up work and/or calls receive appropriate attention Provide technical support to end users via telephone Back up and burn end user data Assist in developing and documenting improvements to current processes Assist coworkers in the resolution of end users technical issues Assist coworkers in the execution of established processes and escalations Qualifications: 3-5 years of hands-on technical knowledge of laptop and desktop design and software installation required CompTIA A certification required Familiarity with standard tech support concepts, practices, and procedures Experience and judgment to plan and accomplish goals 1 to 2 years experience in a break-fix environment Ability to lift and palletize heavy equipment (PCs, monitors, printers) Strong verbal and written communication skills A certain degree of creativity and latitude required Associate degree or tech school a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

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