IT Specialist

Four Seasons Hotels Limited in Whittier, CA

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • $127,230.00 - 186,920.00
position filled
Department: Accounting Position: IT Specialist Company Background: Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 107 hotels and private residences in major city centers and resort destination in 38 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazines 100 Best Companies to Work For since 1998. Were looking for individuals with not only the right skills and attitude for the role, but also the passion to excel. Responsibilities: Job duties include but are not limited to: Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Assist with establishing and maintaining user procedures and hardware familiarization for all systems. Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations as required. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Assist with administration of Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Assist with providing 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Skills/Qualifications: Ideal candidate will have: Minimum one year experience or related work. Good communication and written skills. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satcom, server, system specialist, system technician

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