Ensure overall adherence to the Change Standards within a Business Unit. Provide guidance and advice about the Change Management process to the local change community. Drive improvements to local Change Management operations and raise process improvement opportunities with the Operational Process Owner. Perform proactive change data quality samplings and educate change assignees according to the Change Standards. Implement process improvements to meet a satisfactory or mature rating for Change Management KPI, KRIs and Monthly Scorecard Change Control Validations. Conduct process improvement working groups and deep dive sessions with stakeholders in order to identify common themes, patterns. Active coordination of Change Freezes, Heightened Awareness and Business Events impacting Business Units. Conduct monthly governance meetings with stakeholders, record minutes, and follow-up on actions including service improvement plans. What we re looking for: Bachelor s Degree 3 years of Service Management experience (preferably Change Management) 2 years of experience with Service Now 3 years in ITIL v3 Foundation Skills that will help you in the role: 2 years of experience in the markets or credit card domain. Hosting large advisory board calls. Experience of working in a regulated environment. Understanding of IT infrastructure and its underlying components (Networks, Unix, Windows etc.)
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