The Telecommunication Technician coordinates the phones, phone lines and Internet services for the hotel guests and staff; and demonstrates a thorough understanding of the capabilities and features of the telephone, fax, Internet connections and network.
The Telecommunication Technician proactively maintains all related Telecommunications requirements in guest's rooms as well as in meeting rooms and in response to all telecommunications requests.
Provides hands-on assistance for all telecommunications issues in the hotel.
Troubleshoots all phone lines, phone equipment and identifies all related service issues.
Troubleshoots and services all Internet connections, DSL, wiring, jacks as well as guest faxes.
Installs, moves and modifies telecommunications and related equipment in the meeting rooms and banquet areas.
Maintain the hotel network connection up to the outlet.
Complete all Telecom related trouble tickets in HotSos
Knowledge of telephone equipment and troubleshooting skills (phone lines and phones) required.
Knowledge and troubleshooting skills in network cabling technologies, voice and data (CAT3, CAT5 and CAT5e) required.
Basic knowledge and troubleshooting skills in Telecom WAN and LAN (ISDN, SDSL, T1, Hubs, Switches) a plus.
Skills with punch down blocks and cross connecting (66 block, 110 block, BIX block, etc....) required.
Basic PC Knowledge (Windows Operating Systems) and troubleshooting skills, particularly with TCP/IP and Internet, Mac experience helpful.
Knowledge of basic fax machine operation and ability to troubleshoot in room fax problems.
Fulfill banquet telecommunications requests.
Respond to requests from the Telecommunication Manager.
Two years of College or equivalent educations/experience
One year of experience working with phone system
One year of experience with internet and networking
Hotel information systems
Preferred Skills and Abilities:
Prior luxury hotel experience preferred
Excellent interpersonal skills
Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician